Sydney, Australia
Client Services Executive

The Client Services Executive is responsible for supporting client proposal requests and executing the logistical components of Internet research projects.

The position maintains authority over all data collection aspects of the research project, obtaining production requirements from clients, defining cost, timing and feasibility solutions which address actual project requirements.

Success in this role is predicated on strong organizational, communication and problem solving skills, linked to a good commercial sense. Individuals must be able to process specific instructions and take independent action to achieve the underlying objective. The Client Services Executive services projects across a broad range of industries, proactively identifying and implementing alternative courses of action as necessary to complete projects on time, within budget while maintaining strict quality and customer satisfaction standards.

Primary Responsibilities:

  • ŸReview client requirements to determine feasibility, cost and timing in response to proposal requests
  • ŸLead client kickoff call to confirm the project specifications and timing
  • ŸCoordinate with internal teams and external vendors to deliver data collection and quality assurance
  • ŸCheck questionnaire, survey links and databases for accuracy prior to going to the field
  • ŸContinually monitor project progress, troubleshooting issues and identifying and implementing realistic and cost effect solutions
  • ŸMaintain project files, including complete documentation and audit trail
  • ŸMaintain strong relationship with the client during the entire project process, reporting regularly to the client on their deliverables in order to ensure outstanding customer satisfaction
  • ŸManage and have a working knowledge of multiple research methodologies/Toluna product-lines
  • ŸProvide management with written and oral reports on client needs, problems, interests, market situation, competitive activities and potential new products and services

 

Minimum Qualifications Requirements:

  • 3 plus years of demonstrated quantitative marketing research client service/project management experience/ commercial experience
  • High Level of professionalism and integrity
  • Self-motivated
  • Ability to work under pressure
  • Commercial flair
  • Strong analytical/problem solving and organizational skills
  • Must be detail oriented, flexible and resourceful
  • Must adhere to the highest level of customer satisfaction standards in the industry
  • Must to able to communicate effectively both verbally and in writing
  • A degree in marketing research or equivalent technical knowledge preferred


Apply online or send your application including an up-to-date CV and a brief cover letter outlining why you think you are suitable for this role to our APAC Recruitment team at 
Recruitment-Apac@Toluna.com, quoting the job title in the subject line. The position is located in Sydney.

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