• Asia Pacific
Kuala Lumpur, Malaysia
APAC Application support engineer - Linux & SQL knowledges - Market Research

To complete our team and support our growth in APAC, we are looking for an APAC Application support engineer to join our team based in Kuala Lumpur.

 

The Role:

The primary role of the APAC Application support engineer is to strongly contribute to the creative vision of our products and help lead the day-to-day execution of the platform’s development. The ideal candidate would have familiarity with software development of rich internet applications, social websites and tools.

 

Responsibilities:

  • Work with first line support team to identify advanced client problems, reproduce and propose solutions
  • Analyze application logs, database records and code snippets to identify common trends and underlying problems
  • Use internal task and issue tracking system to escalate more serious problems and work with engineering team to troubleshoot them
  • Update self-help documents so that first line support can try to fix problems themselves
  • Proactively find and troubleshoot faults and identify process improvements
  • Contribute to requirements gathering and quantification of market opportunities
  • Learn and have a great understanding of Toluna Technology products and how our technology platform is used by our customers and internal staff base
  • Provide assistance for our DIY tools (e.g. PanelPortal™, QuickSurvey™, TolunaAnalytics™)
  • Offer technical and user support for our internal clients
  • Provide pre-sales support and post-sales training
  • Participate in the user testing of new software releases for the final validation of the products.

 

Requirements:

  • 3+ years’ experience in technical support or product management experience on Internet products;
  • Degree in Engineering or related field;
  • Knowledge of SQL, Linux, HTML/Javascript/CSS
  • User interface design experience including user analysis and information architecture (nice to have)
  • Some software development experience and experience on working with APIs (nice to have)
  • English language skills, including the ability to effectively communicate issues to both technical and non-technical users
  • Excellent analytical and problem-solving skills;
  • Ability to work well independently and multitask
  • Proactive nature taking ownership of tasks and initiatives
  • Team focused – Can Do Attitude
  • Market research familiarity is a plus.

 

Apply online or send your application including an up-to-date CV to our APAC Recruitment team at Recruitment-Apac@Toluna.com, quoting the job title in the subject line.

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